HOUSING FORUM & TRADE SHOW
The MHBA’s Annual Housing Forum and Trade Show takes place on November 6, 2019 at the Victoria Inn.
**A Members Only Event**
Don’t miss this full-day event that’s jam-packed with information!
Our event features:
- Member’s Only Trade Show
- Professional Development Sessions
- Keynote Speaker: Russ Dantu
- Lunch Speaker: CMHC
- Networking Opportunity with MHBA Members
- Breakfast, Lunch and Afternoon Reception
- Passport Contest with a chance to win $5,000.00
KEYNOTE SPEAKER: RUSS DANTU
Russ Dantu is an employee and customer retention specialist who speaks across North America. With over 20 years’ experience engaging, enlightening and energizing his audiences with proven strategies, he has helped thousands of people increase their company’s overall health and teach them to not only survive, but thrive!
A partial customer list includes Volkswagen, Subway, Manulife, Canadian Home Builders Association – Edmonton Region, Calgary Residential Rental Association, Kanvi Homes, the Calgary Real Estate Board, and soon to be the Manitoba Home Builders’ Association!
He is the author of the strategy-filled book, At Your Service: A Guide to Delivering Exceptional Customer Service. He is also the creator of the 90-minute audio set, Service Excellence: 10 Steps to Superior Customer Service. In his regular column, “At Your Service” in Canadian Rental Service magazine, Russ shares tips and tools to take your customer service from average to awesome.
In his keynote, “If Good Customer Service is Common Sense, Why isn’t it Common Practice?” Russ will challenge you to look at customer service in a whole new light. Filled with facts, stats, and stories, you will leave equipped with some fresh ideas to help you elevate your customer service practices and become a leader in your field.
BREAKOUT SESSION STREAMS
Click the links below to learn more about the session and the speakers
SAFETY & WELLNESS
10:15 AM – 11:30 AM
1:00 PM – 2:15 PM
2:45 PM – 4:00 PM
Please note: This Session is open to Non-Members. For non-member registration, please click HERE